Shanxi Huairen Human Resources and Social Security Bureau： ＂Employees play mobile phones at work＂ is a misunderstanding, and poor service attitude has been criticized.
On July 7, the official WeChat account of the Information Center of Human Resources and Social Security Bureau of Huairen City, Shuozhou City, Shanxi Province issued a "statement of the situation" in response to "a netizen posted that an employee handling industrial injury insurance played with a mobile phone during working hours". It is understood that this matter was mistaken by the poster for playing with a mobile phone, and he did not restrain his emotions after being questioned, and had a dispute with the poster. Afterwards, the staff member apologized to the parties. In addition, the bureau informed and criticized the staff about the poor service attitude.
According to the short video official Weibo @ Green Hornet Bee of China Youth Network, the video shows that a woman with long hair is sitting in front of a computer and has a verbal conflict with another woman who claims to handle work-related injuries. "You complain hard and complain." The woman with long hair said that the other party can complain at will, and she didn’t come here to suffer indignities by taking 1,000 yuan a month.
The aforementioned "situation statement" stated that after the incident, the Huairen Municipal Bureau of Human Resources and Social Security conducted an investigation and handling.
It is understood that on the morning of July 6, the poster came to the industrial injury insurance center of the bureau to handle the industrial injury insurance business. Because the new system had just started to operate, the staff was communicating with engineers on some businesses through mobile phones at that time, and the poster mistakenly thought that the staff was playing with mobile phones. Later, under the questioning of the poster, the staff was not restrained enough and the service attitude was not good, and there was a dispute with the poster.
According to the "situation statement", after the incident, the bureau understood the whole incident process and sent the deputy director, the director of the industrial injury insurance center and the staff involved to the door. Through the communication with the poster’s parents, they sincerely apologized for the poor service attitude and gained understanding. The poster’s parents and I accepted the apology and gave understanding. At the same time, according to the requirements of the bureau party group, the industrial injury insurance center held a special meeting to inform and criticize the poor service attitude of the staff, and put forward the next treatment and rectification measures.
The Human Resources and Social Security Bureau of Huairen said that they would draw inferences from others, further strengthen the work style construction, further strengthen the education of purpose consciousness, and comprehensively promote the work of strictly administering the party. First, hold a meeting of cadres and workers to carry out discipline rectification and warning education; The second is to strengthen the professional quality training of staff and promote the theme education of "Do not forget your initiative mind, keep in mind the mission" in a normal way; Third, hold regular symposiums and solicit opinions, widely accept social supervision, and constantly improve the service level.